Returns & Refunds
Returns & Refunds
We want you riding happy — if something isn’t right, we’re here to help.
🔁 Return Conditions
- Returns are accepted within 30 days of delivery
- Items must be unused, unmounted, and in original condition
- Please pack the item carefully to avoid damage during return shipping
📩 How to Request a Return
Simply email us at info@bromptonic.com or message us via WhatsApp with your order number. We'll guide you through the next steps.
📦 Return Address
Jean-Pierre Bobbaers
Grote Eggestraat 18
3520 Zonhoven
Belgium
Please do not send returns to our Brussels office, as it’s used only for administration.
💸 Refund Timing
Refunds are issued after we receive and inspect the returned item. Most refunds are processed within 3–5 business days and sent back to your original payment method.
We’re a small, rider-run shop — and we always aim to make things right.
Thank you for riding with Bromptonic.